💎 DINA FINE JEWELLERY – FAQ

How long will my order take?

All of our rings are made to order, ensuring exceptional craftsmanship and attention to detail.

Production typically takes 3–4 weeks.

Once your ring is completed, it will be carefully packaged and shipped.
Delivery usually takes 1–3 working days within the UK.

If you need your order sooner, please contact us and we will do our best to accommodate your request.

Do you offer express or urgent orders?

Yes, if you require your ring urgently, please contact us before placing your order.

We will confirm whether a faster turnaround is possible depending on the design and production schedule.

How long does it take to create a bespoke ring?

Each bespoke piece is handcrafted to your exact specifications.

Production typically takes 3–4 weeks, depending on the complexity of the design.

We will keep you updated throughout the process to ensure everything is perfect.

When will I receive my tracking details?

You will receive a tracking number as soon as your order has been dispatched.

If you have not received tracking details within 3–4 weeks, please contact us.

🔁 RETURNS & CANCELLATIONS

What is your return policy?

For standard, non-personalised items purchased online or by telephone, please notify us within 14 days of receiving your order if you wish to cancel. After notifying us, the item must be returned within a further 14 days.

Items must be returned securely and in their original condition, with all packaging, certificates and accompanying paperwork. We may make a reasonable deduction if unnecessary handling has reduced the item’s value.

Change-of-mind returns do not apply to bespoke, engraved, resized, altered or clearly personalised jewellery. This does not affect your statutory rights if an item is faulty, damaged, misdescribed or not fit for purpose.

Eligible standard, non-personalised jewellery may also be exchanged within 30 days of delivery or collection, provided it is unworn, undamaged and returned with its original packaging, certificates and paperwork.

Please contact sales@dinafinejewellery.co.uk before returning an item. Full details are available on our Shipping & Returns page.

Can I cancel my order?


For standard, non-personalised items purchased online or by telephone, please contact us as soon as possible if you wish to cancel. If the order has already been delivered, you must notify us within 14 days of receiving it and return it within a further 14 days.

For bespoke or personalised jewellery, contact us immediately. Once diamond sourcing, CAD design, manufacturing, engraving, resizing or other production has begun, cancellation may not be possible. If we agree to a cancellation, any refund may be reduced by the reasonable costs and work already incurred.

This does not affect your statutory rights. Please contact sales@dinafinejewellery.co.uk or call +44 7440 099961.

📍 ORDER CHANGES

I entered the wrong address what should I do?

Please contact us immediately if you entered an incorrect delivery address.

Email sales@dinafinejewellery.co.uk or call +44 7440 099961 and provide your order number and the correct address.

If your order has not been dispatched, we will update the delivery details after completing any necessary security checks. If it has already been dispatched, an address change may not be possible, but we will advise you on the available options.

💎 DIAMONDS & QUALITY

Are your diamonds certified?

Yes, our diamonds are certified by leading laboratories such as GIA and IGI, ensuring authenticity and quality.

Do you offer both natural and lab-grown diamonds?

Yes, we offer both certified natural and lab-grown diamonds.

Both are real diamonds with essentially the same chemical, physical and optical properties, but they originate differently. Natural diamonds form within the Earth, while lab-grown diamonds are created in a controlled laboratory environment.

We will explain the differences clearly and help you choose the best option for your preferences and budget.

Do you ethically source your diamonds?

Yes. We source our diamonds through established and reputable suppliers.

Our natural-diamond suppliers are expected to operate in accordance with the Kimberley Process and applicable industry standards. We clearly disclose whether a diamond is natural or lab-grown and provide recognised grading reports, such as GIA or IGI, where applicable.

Please speak with us if you would like more information about a particular diamond.

📞 CUSTOMER SUPPORT

I have a question, how can I contact you?


We’re here to help.

Email us at sales@dinafinejewellery.co.uk or call +44 7440 099961.

You can also visit our showroom at Unit 13, 99 Hatton Garden, London, EC1N 8NX. For questions about an existing purchase, please include your order number.

What does your lifetime manufacturing warranty cover?


Our complimentary lifetime manufacturing warranty covers genuine manufacturing defects in jewellery made by Dina Fine Jewellery for the original purchaser.

It does not cover normal wear and tear, accidental damage, loss, theft, changes in finger size or damage caused by work completed by another jeweller.

If you have a concern, contact us so we can inspect the jewellery. If a manufacturing defect is confirmed, we will repair it without charge or discuss an appropriate alternative where repair is not reasonably possible.

This warranty is additional to and does not affect your statutory rights. Full terms are available on our Shipping & Returns page.