Shipping policy

Delivery Policy for Dina Fine Jewellery

Free Delivery Within the UK

At Dina Fine Jewellery, we offer complimentary delivery on all orders within the UK.

Once your purchase is finalised, we will contact you to confirm your preferred method of receiving your jewellery—either collecting it directly from our Hatton Garden showroom or opting for our secure delivery service.

Delivery Details

If you choose delivery, please ensure you are available to sign for your item, or provide an authorised recipient to do so on your behalf. We will notify you a day before delivery to help you make arrangements.

For made-to-order jewellery, items usually take 3 to 4 weeks to craft. We will confirm the exact timeline when you place your order. If you need your item sooner, please contact us before ordering, as we may be able to accommodate expedited production and shipping.

UK Delivery Service

All items shipped within the UK are delivered using:
Royal Mail Special Delivery Guaranteed (Next Day Service)

This ensures your jewellery is tracked, fully insured, and arrives promptly.

Packaging

Your Dina jewellery will be beautifully presented in a luxurious case. For security and discretion, the outer protective packaging will be plain, with no branding or indication of the contents. The return address will be listed as "Dina London" for insurance purposes.

Collection Option

If you prefer, you can collect your jewellery from our Hatton Garden showroom. The person collecting the item must be the one who placed the order and will need to present proof of identity.

In Case of Delivery Issues

If your order does not arrive as expected, please contact our team immediately at:
sales@dinafinejewellery.co.uk

+44 7440099961

We will assist you in resolving the issue promptly.

Insurance Recommendation

While your order is fully insured by Dina Fine Jewellery during transit, we recommend arranging insurance coverage for your item once it is in your possession.

At Dina, we take pride in ensuring that every piece of fine jewellery is delivered securely and discreetly, with exceptional care and attention to detail.
At Dina Fine Jewellery, we are confident that you will love your purchase. However, should you need to return an item, the following guidelines apply.

Please note: we currently only ship and accept returns within the UK.